Problem 1: Delays or issues with medication deliveries.
Solution 1: PillPal could enhance its delivery system by providing real-time tracking and proactive communication with users to address any delivery concerns.
Problem 2: Limited availability of live pharmacist consultations.
Solution 2: Expanding the availability of live chat consultations or introducing alternative methods of communication, such as video calls, could provide users with more accessible and timely support.
Problem 3: Difficulty in navigating the app and finding specific features.
Solution 3: PillPal could provide a user-friendly tutorial or guide to help users navigate the app effectively.